Outlook 2007 crashing after IE9 Install



April 19th, 2011

Hmmmm have noticed that since I've upgraded to IE9, Outlook is continually crashing (and restarting). You can also reproduce the fault by clicking

Tools | Trust Center

I've tested it on three machines (both 32 and 64 bit) and does it every time.

I've done some searches but so far no one at Microsoft seems to be aware of this bug.

My only hope right now is to reinstall Outlook 2007 although if I'm going to do that I might as well save my time and upgrade to the newer version (something I've been procrastinating for ages!) I will let you know if it fixes the problem!

Update: Upgraded one machine to 2010 and it didn't fix the problem. It's possible that it's an add-in problem. Unfortunately add-ins are found within Trust Center, which immediately crashed Outlook. Running Outlook in safe mode doesn't seem to help.

OK this works: Solution (at least for now) - uninstall IE9. I did this by:

Windows Control Panel | Programs and Features | View Installed Updates

Select Windows Internet Explorer 9. Click Uninstall.

If you try this always back up first! The system will need to restart in order to complete the process, so make sure you save any unsaved work.

Update: It's possible the problem is caused by GFI Vipre Antivirus. Anyone else seeing this perfect storm of programs causing the problem??

Update: Have uninstalled Vipre and the problem remains. It seems possibly to end the intermittent crashing but the Trust Centre crash still happens. Disabling all the add-ins doesn't seem to fix the problem. So ... it's still a mystery. Stay tuned!

- Kathie 🙂 (Hey, what am I? The PC Nurse???)

This entry was posted on Tuesday, April 19th, 2011 at 16:11 and is filed under In the News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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