Have you upgraded to iTunes 8 only to find that your system crashes when you hook up your iPhone/iPod to your (Vista) PC? If this is the case, read on!

After a lot of hassle, I finally managed to get iTunes 8 to BSOD on a system I have here at the PC Doc HQ. Oddly enough I can only get it to happen on the Phenom system I have, but that's good enough for me to test out a fix.

1. Disconnect the iPod/iPhone and reboot the system.
2. Click Start > Control Panel and under the entry for Programs click Uninstall a program. 
3. Now select Apple Mobile Device Support and click Uninstall. When finished close Control Panel.
4. Download iTunes 7.7.
5. Use a file unzip tool such as 7-Zip or WinRAR to open the iTunes 7.7 iTunesSetup.exe archive you just downloaded.
6. Extract the file AppleMobileDeviceSupport.msi from the archive into a convenient location (such as your desktop).
7. Double-click on AppleMobileDeviceSupport.msi to install it.
8. When the install process is over, try reconnecting your iPod/iPhone.

Alternatively, you might just decide that iTunes 8 is too much of a hassle and wait for an update that fixes this issue. If you do, and you try to roll back to iTunes 7.7 you may get a message telling you that "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." If you get this, try the following:

• Close iTunes.
• Find the file iTunes Library.itl - this should be in your C:\Users\username\Music folder.
• Open the file with Notepad, delete the contents and save it blank.
• Restart iTunes. The file will be rebuilt.

Hope this helps!

This entry was posted on Thursday, September 11th, 2008 at 13:57 and is filed under PC Doctor Tips. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.