iTunes 8 throwing a BSOD when you hook up your iPhone/iPod?

September 11th, 2008

Have you upgraded to iTunes 8 only to find that your system crashes when you hook up your iPhone/iPod to your (Vista) PC? If this is the case, read on!

After a lot of hassle, I finally managed to get iTunes 8 to BSOD on a system I have here at the PC Doc HQ. Oddly enough I can only get it to happen on the Phenom system I have, but that's good enough for me to test out a fix.

  1. Disconnect the iPod/iPhone and reboot the system.
  2. Click Start > Control Panel and under the entry for Programs click Uninstall a program
  3. Now select Apple Mobile Device Support and click Uninstall. When finished close Control Panel.
  4. Download iTunes 7.7.
  5. Use a file unzip tool such as 7-Zip or WinRAR to open the iTunes 7.7 iTunesSetup.exe archive you just downloaded.
  6. Extract the file AppleMobileDeviceSupport.msi from the archive into a convenient location (such as your desktop).
  7. Double-click on AppleMobileDeviceSupport.msi to install it.
  8. When the install process is over, try reconnecting your iPod/iPhone.

Alternatively, you might just decide that iTunes 8 is too much of a hassle and wait for an update that fixes this issue. If you do, and you try to roll back to iTunes 7.7 you may get a message telling you that "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." If you get this, try the following:

  • Close iTunes.
  • Find the file iTunes Library.itl - this should be in your C:\Users\username\Music folder.
  • Open the file with Notepad, delete the contents and save it blank.
  • Restart iTunes. The file will be rebuilt.

Hope this helps!

This entry was posted on Thursday, September 11th, 2008 at 13:57 and is filed under PC Doctor Tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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