Chrome extensions, task manager

March 31st, 2011

Hi, Kathie here.

I installed Tea and Kittens extension for Chrome a little while ago (which blocks The Daily Mail's website). Very funny and cute - every time you follow a link to go to that newspaper instead it shows you a random picture of a cup of tea and a cute kitten pic. That was great except my tea consumption went up threefold. And sometimes I do actually need to read the news on that website, so how to go about uninstalling the extension? I looked in the options for Chrome but couldn't find it anywhere. Here's how:

In the address bar type the following:


You can then disable and uninstall it from there.

(If you want to be certain it's not running type in
and you can see the memory allocation.)

Chrome is handy in that you can see a very useful task manager by right clicking in the blank bit above the address bar and choosing task manager. This can be usuful if you have a tab that is misbehaving as you can end the process on that tab.

- Kathie 🙂 (Hey, what am I? The PC Nurse???) confirms customer data leakage

March 22nd, 2011

Got this email from last night:

Dear Customer,

Email Security Message
We are emailing all our customers to let you know that a company that handles part of our marketing communications has had a security breach. Unfortunately this has meant that some customer names and email addresses may have been compromised.
We take privacy and security very seriously and ensure all sensitive customer data is protected.  Please be assured this issue has occurred outside of and no other personal customer information has been involved. 
Please be assured we have taken every step to ensure this doesn’t happen again and accept our apologies for any inconvenience this may have caused some of you.
Customer Advice

Please do be vigilant with your email and personal information when using the internet. At we will never ask you for information such as passwords, bank account details or credit card numbers. If you receive anything suspicious in your email, please do not click on any links and forward the email on to
[email protected] for us to investigate.
Thank you for continuing to shop at and we look forward to serving you in the future. Customer Service Team

Now today, I get this:

Dear Customer,

As a follow up to the email we sent you last night, I would like to give you some further details. On Sunday the 20th of March some customers reported receiving a spam email to email addresses they only use for We reacted immediately by informing all our customers of this potential security breach in order for them to take the necessary precautionary steps. 

We believe this issue may be related to some irregular activity that was identified in December 2010 at our email service provider, Silverpop. Investigations at the time showed no evidence that any of our customer email addresses had been downloaded. We would like to assure all our customers that the only information communicated to our email service provider was email addresses. have taken all the necessary steps with Silverpop to ensure a security breach of this nature does not happen again.

We would also like to reassure our customers that all other personal information (i.e. credit cards, addresses, passwords, etc.) are kept in the very secure environment. has one of the most stringent internal standards of e-commerce security in the industry. This is audited and tested several times a year by leading internet security companies to ensure this high level of security is maintained. On behalf of, I would like to once again apologise to our customers for any inconvenience due to a potential increase in spam that may be caused by this issue . 

Best regards,


John Perkins

Kudos for the openness!

Broadband Speed: The truth will be equal to the lie

March 2nd, 2011

When broadband companies advertise just how fast their broadband is you are likely to discover a range of superlatives from: speedy, superfast to lightning and lightspeed. But in the small print you will find that those words are just advertising fluff - they mean nothing other than to get you to choose their company. The speed you actually get is based upon so many factors - some of which are legitimately beyond the control of the ISP. Nevertheless consumers are duped into buying because they believe they will get the speed that is advertised.

Ofcom is currently addressing the problem and it looks like their solution will be to require advertisements to be based upon Typical Speeds Range or TSR which will give consumers a clearer idea of what speeds they can expect. They have also suggested that the TSR must have equal prominence to any maximum speed that is achievable by a 'material' number of customers.

So will we be seeing ads like this?

TSR Equal prominence

Read more about the speeds and changes to the procedure for fining companies who breach the rules.

Good news for consumers. Let's hope!

- Kathie 🙂 (Hey, what am I? The PC Nurse???)

Some help for those with bricked WP7 Samsung handsets

February 24th, 2011

You might have heard that Microsoft first update for Windows Phone 7 is causing problems for Samsung Omnia (and possibly Focus) owners.

The problem seems to occur at stage 6 of 10 of the update process, where the handset reboots after the update. Users trying to install the update are faced with the following error message:


An error prevented the restoration of your phone to its previous version.

Your phone can’t be used in its present condition and there are no restore points for it on this computer. The phone might restart and return to normal if you disconnect it. For further assistance, contact your mobile operator.


Well, if you are affected there is hope ...

WinRumors has outlined a possible fix for the WP7 update handset bricking problem. It's long and convoluted, involved downloading firmware from untrusted sources and there are no guarantees ... but it could bring your bricked handset back to life.

Duke Nukem Forever – Launch trailer

February 9th, 2011

Here you go! Enjoy!

Duke Nukem Forever will launch on May 3 in the US, and May 6 elsewhere. Go, you know you want to pre-order it!