XP update causing BSoD for some users

February 11th, 2010

It seems that a patch that Microsoft sent down the update pipes to XP users is causing some users to have BSoDs and endless reboots.

The error displayed with the BSoD is error “PAGE_FAULT_IN_NONPAGED_AREA”.

At present we don't know which of the updates is the problematic one so the current solution involves uninstalling all the installed patches:

  1. Boot your XP system from the CD/DVD and enter the Recovery Console.
  2. At the Command Prompt type: CHDIR $NtUninstallKB978706$\spuninst
  3. At the Command Prompt type: BATCH spuninst.txt
  4. At the Command Prompt type: systemroot
  5. Now repeat steps 2 to 4 but replacing KB978706 in step 2 with each of the following in turn:
  6. When you’ve finished, type the following: exit

Annoying I know, but this should get your PC up and running again.

This entry was posted on Thursday, February 11th, 2010 at 22:48 and is filed under PC Doctor Tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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