Microsoft admits to WGA service outage



October 5th, 2006

Wow!  An admission from [tag]Microsoft[/tag] that the [tag]WGA[/tag] system is not infallible, along with an apology to affected customers (although this doesn't compensate customers for downtime, hassles and all round pain in the rear factor that goes with this kind of glitch).

Here are the details:

Earlier this week a server on the backend of the WGA service experienced a bug that resulted in a temporary outage. As a result, some systems were incorrectly flagged as being non-genuine, and we want to confirm for those who contacted us about this that it was indeed an error.  The WGA team apologizes for any disruption this may have caused for our customers.
The bug that caused this issue was identified and fixed within twenty four hours of being discovered. 

If you were affected by this bug, here are the steps that you can take to remedy the situation:

  • Delete the data.dat file from C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data (The drive letter will depend on where the OS was installed)
  • Revisit http://www.microsoft.com/genuine/downloads/validate.aspx to confirm whether the machine is genuine.
  • Run wgatray.exe /b from the command line (Start > Run, type wgatray.exe /b and click OK) to ensure that the latest validation is updated for WGA Notifications.  This command may be absent from the user’s machine and should not be considered an error.  Please ensure that this is run as an Administrator.  A reboot may be required to remove all non-genuine notifications.

This entry was posted on Thursday, October 5th, 2006 at 21:11 and is filed under PC Doctor's Useful Links. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

2 Responses to “Microsoft admits to WGA service outage”

  1. » Windows Genuine Advantage Service Outage || Tech News and Tips from Tipsdr.com || Says:

    [...] Looks like Microsoft has actually confirmed problems with Windows Genuine Advantage in this message that talks about a service outage, thanks PC Doctor, Earlier this week a server on the backend of the WGA service experienced a bug that resulted in a temporary outage. As a result, some systems were incorrectly flagged as being non-genuine, and we want to confirm for those who contacted us about this that it was indeed an error. The WGA team apologizes for any disruption this may have caused for our customers. The bug that caused this issue was identified and fixed within twenty four hours of being discovered. [...]

  2. Windows Genuine Advantage Service Outage | Tips Dr.com Says:

    [...] problems with Windows Genuine Advantage in this message that talks about a service outage, thanks PC Doctor, Earlier this week a server on the backend of the WGA service experienced a bug that resulted in a [...]