iTunes 6 solution



October 21st, 2005

... and a solution from a site visitor!

OK, this tip started off as a question from a visitor to this site but since then he found a solution of the problem and sent me details which I’ll share with you.

Yesterday, a site visitor named Glen contacted me about a problem he as having with his system since installing [tag]iTunes 6.0[/tag].  Basically iTunes wouldn’t run when he clicked on the shortcut.

Anyway, I popped his email into the growing pile of similar emails I’ve received over the past few months.

This morning I download my email and find another message from Glen – this time with a solution to the problem.

The cause of the problem – firewall software.

Found the rather simple fix to the widespread [tag]iTunes[/tag] v.6/NIS problem (as posted by another helpful user on the iTunes support message board): "I too was having a problem with iTunes 6 not starting after upgrading. It just sat there doing nothing (no error messages, nothing) when I tried to open it. I am also running Norton's Internet Security 2005. Norton Internet Security 2005 is defiantly "silently blocking" the iTunes processes

I'll detail the steps that resolved my problem hopefully it'll work for you:

Turn NIS 2005's Personal [tag]Firewall[/tag] OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE. (PC Doctor Tip: Might be a good idea to disconnect from the Internet at this stage)

Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.

After coming back go back to NIS 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found in your Quicktime folder where that is in your system. Click OK. Turn NIS 2005's Personal Firewall ON, and try starting iTunes again.

This worked for me. It seems the Quicktime files were never automatically entered into my NIS 2005's Personal Firewall allowable programs listing. Adding them manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6."

Now Glen is running Norton's Internet Security 2005 but I can see that the same kinds of problems could occur with other firewall applications that incorporate application control (such as ZoneAlarm).  This might be a possible solution to people having problems with previous versions of iTunes.

So, if you're having problems with iTunes, give it a go and see if it helps. You might have to dig out the manual (or online help file) for your firewall software to figure out how to make the changes but it's worth it if you can get your software to run. I don't think it's going to solve everybody's problems (because some have sounded quite diverse and odd) but it's worth a try.

Thanks for taking the time to document this and send it to me Glen!

This entry was posted on Friday, October 21st, 2005 at 11:09 and is filed under Questions from Visitors. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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