Archive for December, 2007

Happy Holidays!

Monday, December 24th, 2007

I'm going to be off the grid for a few days and I'm going to encourage you to do the same by trying my best not to post anything - I say that every year with equal determination so we'll see if I live to my word this time around!

So all that's left for me to do is to wish you Happy Holidays - it's been great having you here and I hope you drop by again real soon. 

Eat, drink and be merry!  Oh, and I hope Santa brings you some cool stuff 😉

Adrian - The PC Doctor

How one problem leads to another – and how Windows Vista helps you solve problems

Sunday, December 23rd, 2007

Earlier this evening we were using one Windows Vista system to go through some media (photos and videos) stored on another Vista system when bang, we were hit by a crash.  We didn't catch the crash but with did catch the aftermath of it using the Problem Reports and Solutions in Vista's Control Panel.

How one problem leads to another - and how Windows Vista helps you solve problems

How one problem leads to another - and how Windows Vista helps you solve problems

Now here's the odd thing - we don't have, nor have we ever had, any Symantec products installed on either of these systems.  This led us to the conclusion that the whole "Run the Norton AntiVirus/Symantec AntiVirus (SAVRT.sys) tool" stuff was bogus and leading us down into a dead end.  Lesson #1 - Don't believe everything Microsoft tells you.

OK, not satisfied with that, we logged onto the system on which the media files were kept and discovered that that system too had suffered a crash at the same time - the exact same time according to Event Viewer. 

How one problem leads to another - and how Windows Vista helps you solve problems

How one problem leads to another - and how Windows Vista helps you solve problems

Coincidence?  Unlikely.  Lesson #2 - Problems that happen together are likely to be linked.

Now this write-up in Problem Reports and Solutions also sounded bogus initially - we couldn't think of any Intel Viiv/HP codecs installed on the system.  However, since the write-up included two file names to look for, we could at least do a search to rule them out.  Interestingly, a search revealed that the system did indeed have lmpgspl.ax installed.  Hmmm.  Now we're onto something.

We unregistered the file as suggested (right-clicked on Command Prompt and chose Run as administrator and then typed regsrv32 /u lmpgspl.ax and then hit ENTER) and tried to recreate the problem - we couldn't, so it's problem solved.  Just to check, we re-registered the file (right-clicked on Command Prompt and chose Run as administrator and then typed regsrv32 lmpgspl.ax and then hit ENTER) and could easily recreate the problem.  Lesson #3 - When troubleshooting, Problem Reports and Solutions can be helpful.

It seemed that the offending file had been installed by a program called Audio Cleanup Lab by Magix.  There's probably an updated lmpgspl.ax file available somewhere but it's getting late, so that can wait for another day.

 

Microsoft posts workaround for Internet Explorer 6 problem

Thursday, December 20th, 2007

Do you find that your Internet Explorer 6 is crashing more since the last Patch Tuesday?  If so, it's down to a dodgy patch released.

The problem only seems to affect Windows XP SP2 users running IE6, but if you're affected, this is a major pain in the rear.

Microsoft has released some information regarding this issue, along with a workaround.  Unfortunately the workaround involved digging in the registry - so that could cause more problems unless you know what you're doing.

If you're affected, the instructions for the registry tweak can be found here.

Flash drive replacement for laptops

Tuesday, December 18th, 2007

Question: Re: http://www.pcdoctor-guide.com/wordpress/?p=4149 - this is Addonics for about $30. I've seen a bunch of similar parts on eBay CHEAP - If you can spare a minute to look, would the cheaper ones work the same? I dropped my laptop hard drive on the ground and want to build a 4-8GB flash replacement.

Hi there!

Yes, it would work. The difference with the Addonics card is that it has two slots so effectively making two cards look like one, but since you can pick up some cheap 8GB cards now, that would work. Not sure what performance would be like though!

Glitch hits Kaspersky users

Friday, December 14th, 2007

I'm getting reports of a glitch hitting Kaspersky users. 

The issue appears to be related to an update.  Affected users see a message that reads "previous application launch failed" and then the system crashes.  Endless reboots seem to be a symptom that some are experiencing.

A fix is promised by the good people at Kaspersky for later today.

Uh-oh ... we've got a few PCs here hit by the problem.  However, it looks like rebooting and re-running the update fixes the issue.